¿Cómo solicito un presupuesto de reparación?

Simplemente envíe el número de modelo de su equipo, el fabricante, la descripción del problema y la información de contacto a través de nuestro formulario de solicitud de presupuesto. Nuestro equipo revisará la información y le proporcionará una estimación preliminar o los próximos pasos para la evaluación.

¿Qué equipos reparan?

Reparamos una amplia gama de equipos médicos que incluyen monitores de pacientes, bombas de infusión, sistemas de ultrasonido, equipos de anestesia, desfibriladores, sistemas de ECG/EKG, accesorios de imagen y otros dispositivos biomédicos.

¿Cuánto tiempo tarda una reparación?

Los tiempos de respuesta típicos oscilan entre 5 y 15 días hábiles después de la llegada y evaluación del equipo. Las reparaciones complejas, la adquisición de piezas especiales o los retrasos relacionados con el fabricante pueden requerir tiempo adicional.

¿Ofrecen reparaciones de emergencia o aceleradas?

Sí. El servicio acelerado puede estar disponible según el tipo de equipo, la disponibilidad de piezas y la carga de trabajo del técnico. Pueden aplicarse tarifas adicionales.

How does your nationwide mail-in repair service work?

1. Submit your equipment information.
2. Receive a repair estimate or evaluation instructions.
3. Ship the equipment to our service facility.
4. Our technicians diagnose, repair and test the equipment.
5. The equipment is returned after final quality assurance testing.

Who pays for shipping?

Customers are responsible for shipping equipment to our facility unless otherwise agreed in writing. Return shipping charges may be included on the final invoice or quoted separately.

Are shipments insured?

We strongly recommend insuring all shipments for their full replacement value. We are not responsible for loss or damage occurring during transit to our facility.

What if my equipment arrives damaged?

Any shipping damage must be reported immediately to the shipping carrier. Damage occurring before arrival remains the responsibility of the sender.

Is there a diagnostic fee?

Certain equipment may require an evaluation or diagnostic fee. This fee may be credited toward the repair cost if the repair is approved.

What happens if I decline the repair?

If a repair estimate is declined after evaluation, diagnostic, inspection, shipping and handling fees may still apply. Equipment will not be returned until all applicable charges are paid.

Can you guarantee an exact repair cost before inspection?

No. Final repair pricing can only be determined after equipment is inspected and diagnosed by our technicians.

Do repairs include a warranty?

Yes. Most repairs include a 90-Day Limited Warranty covering parts and labor associated with the specific repair performed.

What does the warranty cover?

The warranty covers defects in workmanship and replacement parts directly related to the completed repair.

What is not covered under warranty?

The warranty does not cover:

• Physical damage
• Abuse or misuse
• Improper installation
• Power surges or electrical damage
• Liquid damage
• Unauthorized modifications
• Normal wear and tear
• Damage unrelated to the original repair
• Consumable parts and accessories

Is the warranty transferable?

No. Warranty coverage applies only to the original customer and serviced equipment.

What does "refurbished" mean?

Refurbished equipment has been inspected, cleaned, tested and restored to functional operating condition according to our quality standards.

Do refurbished products come with a warranty?

Most refurbished equipment includes a limited warranty. Warranty terms vary by product and will be listed on the product page or quotation.

Are refurbished units cosmetically perfect?

Not necessarily. Refurbished equipment may show minor cosmetic wear, scratches or signs of previous use while remaining fully functional.

Are accessories included?

Included accessories vary by product. Customers should review product descriptions carefully or request confirmation before purchase.

¿Todo el equipo listado está en stock?

El inventario cambia con frecuencia. Las listas de productos no garantizan la disponibilidad. Los pedidos están sujetos a verificación de inventario antes del envío.

¿Se puede reservar equipo?

El equipo se puede reservar únicamente después de la confirmación por escrito y, en su caso, la recepción de un depósito.

¿Qué sucede si un artículo no está disponible después de la compra?

Si ocurren discrepancias en el inventario, los clientes pueden elegir un reemplazo comparable, crédito en tienda o el reembolso del precio de compra pagado.

Do you offer short-term and long-term rentals?

Yes. Rental availability depends on equipment type, inventory levels and geographic location.

Is a security deposit required?

Certain rental equipment may require a security deposit, credit authorization or additional documentation.

What happens if rental equipment is damaged?

Customers are responsible for loss, theft, damage or misuse occurring during the rental period beyond normal wear and tear.

What payment methods do you accept?

We accept major credit cards, approved business payments, ACH transfers, wire transfers and other payment methods as authorized.

When is payment due?

Repairs, equipment purchases and rental charges must be paid in full before equipment is released unless prior credit terms have been approved in writing.

Are deposits required?

Certain repairs, special orders, rentals and refurbished equipment purchases may require a deposit before work begins.

Are repair services refundable?

No. Diagnostic fees, labor charges, evaluation fees, expedited service fees and completed repair services are non-refundable.

Can repaired equipment be returned?

No. Once repair services have been completed and equipment has passed final testing, repair charges are non-refundable and repaired equipment cannot be returned for credit.

Can refurbished equipment be returned?

Returns may be considered within 7 calendar days of delivery only if:

• Prior return authorization is obtained.
• The equipment remains in the same condition received.
• All accessories, manuals and packaging are included.
• The unit has not been altered, installed improperly or damaged.

Are there restocking fees?

Approved returns may be subject to a 20%–35% restocking fee, inspection fee and shipping charges.

What items are not eligible for return?

• Custom orders
• Special-order equipment
• Software
• Consumables
• Opened sterile products
• Equipment sold "As-Is"
• Clearance items
• Completed repair services

When are refunds issued?

Approved refunds are processed after inspection and verification of returned equipment. Original shipping, handling, insurance, expedited service fees and diagnostic charges are non-refundable.

Can orders be canceled?

Orders may only be canceled before processing or shipment. Once equipment has shipped or repair work has begun, cancellation may not be possible and fees may apply.

Descargo de responsabilidad

Todos los plazos de entrega, las garantías, los precios, la disponibilidad de inventario y las ofertas de servicios son estimaciones y están sujetos a cambios sin previo aviso. Global Electronic Center se reserva el derecho de rechazar el servicio, cancelar transacciones o modificar políticas a su discreción.