How do I request a repair quote?

Simply submit your equipment model number, manufacturer, issue description and contact information through our quote request form. Our team will review the information and provide a preliminary estimate or next steps for evaluation.

What equipment do you repair?

We service a wide range of medical equipment including patient monitors, infusion pumps, ultrasound systems, anesthesia equipment, defibrillators, ECG/EKG systems, imaging accessories and other biomedical devices.

How long does a repair take?

Typical turnaround times range from 5–15 business days after equipment arrival and evaluation. Complex repairs, specialty parts procurement or manufacturer-related delays may require additional time.

Do you offer emergency or expedited repairs?

Yes. Expedited service may be available depending on equipment type, parts availability and technician workload. Additional fees may apply.

How does your nationwide mail-in repair service work?

1. Submit your equipment information.
2. Receive a repair estimate or evaluation instructions.
3. Ship the equipment to our service facility.
4. Our technicians diagnose, repair and test the equipment.
5. The equipment is returned after final quality assurance testing.

Who pays for shipping?

Customers are responsible for shipping equipment to our facility unless otherwise agreed in writing. Return shipping charges may be included on the final invoice or quoted separately.

Are shipments insured?

We strongly recommend insuring all shipments for their full replacement value. We are not responsible for loss or damage occurring during transit to our facility.

What if my equipment arrives damaged?

Any shipping damage must be reported immediately to the shipping carrier. Damage occurring before arrival remains the responsibility of the sender.

Is there a diagnostic fee?

Certain equipment may require an evaluation or diagnostic fee. This fee may be credited toward the repair cost if the repair is approved.

What happens if I decline the repair?

If a repair estimate is declined after evaluation, diagnostic, inspection, shipping and handling fees may still apply. Equipment will not be returned until all applicable charges are paid.

Can you guarantee an exact repair cost before inspection?

No. Final repair pricing can only be determined after equipment is inspected and diagnosed by our technicians.

Do repairs include a warranty?

Yes. Most repairs include a 90-Day Limited Warranty covering parts and labor associated with the specific repair performed.

What does the warranty cover?

The warranty covers defects in workmanship and replacement parts directly related to the completed repair.

What is not covered under warranty?

The warranty does not cover:

• Physical damage
• Abuse or misuse
• Improper installation
• Power surges or electrical damage
• Liquid damage
• Unauthorized modifications
• Normal wear and tear
• Damage unrelated to the original repair
• Consumable parts and accessories

Is the warranty transferable?

No. Warranty coverage applies only to the original customer and serviced equipment.

What does "refurbished" mean?

Refurbished equipment has been inspected, cleaned, tested and restored to functional operating condition according to our quality standards.

Do refurbished products come with a warranty?

Most refurbished equipment includes a limited warranty. Warranty terms vary by product and will be listed on the product page or quotation.

Are refurbished units cosmetically perfect?

Not necessarily. Refurbished equipment may show minor cosmetic wear, scratches or signs of previous use while remaining fully functional.

Are accessories included?

Included accessories vary by product. Customers should review product descriptions carefully or request confirmation before purchase.

Is all listed equipment in stock?

Inventory changes frequently. Product listings do not guarantee availability. Orders are subject to inventory verification prior to shipment.

Can equipment be reserved?

Equipment may be reserved only after written confirmation and, where applicable, receipt of a deposit.

What happens if an item becomes unavailable after purchase?

If inventory discrepancies occur, customers may choose a comparable replacement, store credit or refund of the purchase price paid.

Do you offer short-term and long-term rentals?

Yes. Rental availability depends on equipment type, inventory levels and geographic location.

Is a security deposit required?

Certain rental equipment may require a security deposit, credit authorization or additional documentation.

What happens if rental equipment is damaged?

Customers are responsible for loss, theft, damage or misuse occurring during the rental period beyond normal wear and tear.

What payment methods do you accept?

We accept major credit cards, approved business payments, ACH transfers, wire transfers and other payment methods as authorized.

When is payment due?

Repairs, equipment purchases and rental charges must be paid in full before equipment is released unless prior credit terms have been approved in writing.

Are deposits required?

Certain repairs, special orders, rentals and refurbished equipment purchases may require a deposit before work begins.

Are repair services refundable?

No. Diagnostic fees, labor charges, evaluation fees, expedited service fees and completed repair services are non-refundable.

Can repaired equipment be returned?

No. Once repair services have been completed and equipment has passed final testing, repair charges are non-refundable and repaired equipment cannot be returned for credit.

Can refurbished equipment be returned?

Returns may be considered within 7 calendar days of delivery only if:

• Prior return authorization is obtained.
• The equipment remains in the same condition received.
• All accessories, manuals and packaging are included.
• The unit has not been altered, installed improperly or damaged.

Are there restocking fees?

Approved returns may be subject to a 20%–35% restocking fee, inspection fee and shipping charges.

What items are not eligible for return?

• Custom orders
• Special-order equipment
• Software
• Consumables
• Opened sterile products
• Equipment sold "As-Is"
• Clearance items
• Completed repair services

When are refunds issued?

Approved refunds are processed after inspection and verification of returned equipment. Original shipping, handling, insurance, expedited service fees and diagnostic charges are non-refundable.

Can orders be canceled?

Orders may only be canceled before processing or shipment. Once equipment has shipped or repair work has begun, cancellation may not be possible and fees may apply.

Disclaimer

All turnaround times, warranties, pricing, inventory availability and service offerings are estimates and subject to change without notice. Global Electronic Center reserves the right to refuse service, cancel transactions or modify policies at its discretion.